Steps to Request Deletion
Sign in to verify ownership
Sign in to the email address or account you used with Venturoo to verify ownership of the account.
Submit deletion request
Send an email to: hello@venturoo.live
Subject: Account Deletion Request
Include in the body:
• Your Venturoo username or email
• A statement: "I request deletion of my account and all associated personal data."
• (Optional) Any specific data you want highlighted if you have concerns
Include in the body:
• Your Venturoo username or email
• A statement: "I request deletion of my account and all associated personal data."
• (Optional) Any specific data you want highlighted if you have concerns
Verification step
We may ask you to confirm ownership (e.g., reply from the registered email address).
Processing
Once verified, we will begin deletion. You will receive confirmation when the process is complete.
What's Deleted
- Profile information (name, username, email)
- Matches, messages, and chat history
- User-generated content (ideas, posts, interests)
- Analytics tied directly to your user ID (excluding aggregated anonymized metrics)
- Authentication credentials (tokens, sessions)
What May Be Retained and Why
Backup Copies
Deleted data may persist in backups for up to 30 days solely for recovery purposes; these are not actively used.
Transactional Logs
Certain minimal metadata (e.g., timestamps of account activity) may be retained for up to 90 days to prevent abuse, comply with legal obligations, or resolve disputes.
Anonymized Analytics
Data stripped of personal identifiers may be kept indefinitely for product improvement; it cannot be tied back to you.
Retention Period Summary
- Immediate deletion of primary data upon completion (with confirmation)
- Backup remnants: up to 30 days
- Limited metadata for abuse/legal purposes: up to 90 days
- Anonymized analytics: indefinite and non-identifiable
Appeals / Questions
If you believe something was not handled correctly, contact hello@venturoo.live with "Deletion Appeal" in the subject line.